Privacy Policy

1. Person in charge of the protection of personal information

This person oversees Climater Canada’s compliance with Law 25, answers questions, and handles requests for access, correction, or withdrawal of consent.

2. Scope

This policy applies to personal information collected:

• through forms on the Site (information request, quote/estimate, employment, or other);
• during our interactions with clients and prospects in connection with all of our services;
• when registering for seminars, trainings, or newsletters that we offer.

3. Personal information we collect

Depending on the context, we may collect the following categories:

• Identity & contact: first and last name, civic address, email address, phone number.
• Professional: job title, employer name.
• Recruitment: information related to hiring, including your résumé/CV and the information contained in it.

We only collect information that is necessary for the purposes described below.

4. How we collect information

• Online forms available on the Site;
• Exchanges with you (phone, email, meetings) as part of our services;
• Registrations for our seminars, trainings, or newsletters.

Submitting information via a form implies your consent to the collection, use, and retention of that information for the stated purposes.

5. Purposes for which we use personal information

We use your personal information to:

• Respond to your information and quote requests;
• Provide and administer our services;
• Communicate with you (follow-ups, customer service, newsletters where you have consented);
• Recruit and assess candidates (CV management, interviews, hiring decisions);
• Organize seminars and trainings.

We do not engage in fully automated decision-making producing legal or similarly significant effects about you, nor in profiling.

6. Disclosure to third parties

• We do not sell or rent your personal information.
• We do not disclose it to third parties except where required by law (e.g., court order).
• No transfers outside Quebec: your personal information is not disclosed or hosted outside Quebec based on the information provided.

Note: If, in the future, we use suppliers (e.g., email sending, hosting) within Quebec, they will act on our behalf under contractual confidentiality and security commitments that comply with Law 25. We will update this policy accordingly.

7. Cookies and similar technologies

Our Site may use necessary cookies for core functionality (e.g., forms, security). You can manage cookies in your browser settings. We do not use tracking cookies for advertising without your prior consent.

8. Legal bases & consent

We process your personal information based on your consent, performance of a contract (or pre-contractual steps: quotes, recruitment), and, where applicable, legal obligations.

You may withdraw your consent at any time, subject to legal and contractual restrictions (e.g., documents needed to respond to an ongoing request).

9. Retention & destruction

We retain personal information only as long as necessary for the stated purposes, then anonymize or securely destroy it. As guidance:

• Information/quote requests: generally up to 24 months after the last meaningful interaction.
• Job applications (CVs): up to 24 months after the end of the recruitment process, unless you consent to a longer retention.

Different periods may apply if laws require a minimum retention time.

10. Security measures

We apply administrative, technical, and physical safeguards proportionate to the sensitivity of the information: access controls, logical segregation, strong passwords, logging, and internal good practices.

No system is entirely risk-free. In the event of a confidentiality incident presenting a risk of serious harm, we will act in accordance with Law 25: logging, mitigation, and notification to the Commission d’accès à l’information du Québec (CAI) and affected individuals when required.

11. Your rights

Subject to legal exceptions, you have the right to:

• Access your personal information and obtain a copy;
• Rectify incomplete, inaccurate, or equivocal information;
• Withdraw consent (for the future);
• Data portability (where applicable): receive your computerized personal information that you provided to us in a structured, commonly used format;
• Cease dissemination / de-indexing (where applicable): if personal information about you published online causes harm, according to legal conditions.

To exercise your rights, contact the Person in charge (section 1). Proof of identity may be required. We will respond within legal time limits.

12. Minors

Our services are not intended for minors without authorization from a holder of parental authority. If we learn that we collected information from a minor without the required consent, we will take appropriate steps to delete it.

13. Links to third-party sites

The Site may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies.

14. How to contact us

For any question, request, or complaint regarding personal information protection:

Alice Duchesne – Person in charge

Phone: (514) 235-4553 ext. 0

Email: Aliceduchesne123@gmail.com

You may also file a complaint with Quebec’s Commission d’accès à l’information (CAI) if you believe your rights have not been respected.

15. Changes to this Policy

We may update this Policy to reflect legislative or operational changes. The Last updated date at the top will be adjusted accordingly. Where required by law, we will seek your renewed consent.